A: Please read your order
receipt carefully, it shows a link which points to the confirmation page where you can get
your code and download. You can also visit Order
Viewer to get your code. Yes, we do send registration code to your email address
instantly after purchase, but email today is unstable, many filters will block normal
messages, so sometimes users may not receive emails from us.
A: For secure reasons, we
have ever changed the registration code for Your Clean-XP 2.0 and have sent each customer
new registration code by email. But for various reasons, some customers have not read it.
If you have purchased our product and your registration code does not work after updated
to the latest version, please visit After-Purchase
Services area to obtain a new code.
Sometimes Norton Firewall will conflict
with the registration, please temporarily disable the firewall if you can't register.
Q:
My system crashes, how do I re-download the program and get my registration code?
A: If you still keeps the
registration email, the code is just in the email, simply visit our download page to
download the program, then install and register. If you have lost your registration email
together with your order receipt (including your order number and other useful
information). Please visit our After-Purchase Support area to get
your code back.
A: If you are using an early
version such as 1.x, 2.x please contact our sale team to purchase a license, you will get
the registration code for the latest version. Then download the program and install.
NOTE: It's required to uninstall the old
version first!
Q: I got an error message: "This program has
been damaged, possibly by a bad sector of the hard drive or a virus. Please reinstall
it", what does this mean?
A: This error message may
caused by following reasons:
1. Network problem will cause the setup
file not been downloaded correctly, please try download it with a download
manager(FlashGet/DAP/GetRight/GoZilla, could be found on any download sites).
2. Your computer has been infected by
virus, please scan your whole system with leading anti-virus software and reinstall our
product.
3. Some part of your hard drive may have
been damaged by a sudden power-off, please check your disk for problems.
Q: Troubleshooter:
I cannot download the setup file. What should I do?
A: Use Download
Troubleshooter to determine what happened:
1. Our distribution file is an *.EXE file
and some buggy versions of QuickTime and possibly other add-ons intercept downloading of
*.EXE files but cannot perform it. A quick fix is to right-click the "Download"
link on our site, select "Save Target As...", specify a folder to which the .exe
file should be saved, complete downloading and then click "Open" on the dialog
that comes up.
2. A corrupted version of the setup file
got stuck in your browser's cache. You should clean up your browser's cache and try to
download again. To clean IE cache, select "Tools -> Internet Options" and
click the "Delete Files" button.
3. You may have a virus that modifies
every downloaded file. Our setup file checks its integrity and it complains if it sees
that the file was changed. Please check your computer for viruses and perform necessary
disinfection.
A: The download information
has been emailed to you instantly after your order is processed. If you have not read the
email or missed it, please visit following area for downloading/installing details:
A: All our products strictly
follow the Uninstall Standard of Windows and can uninstall all the files and registry
keys. Simply open Control Panel and launch Add/Remove Program, find the product you would
like to uninstall, click "Change/Remove" button and follow the instructions.
A: Clean-XP doesn't work properly
when some customizing programs (e.g. Windows Blinds) was installed in your
system. We don't support users who have this kind of problems.
